Zamider Pay Privacy Policy (Last updated: January 12, 2026)

Zamider Pay (payment.zamider.com) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using the Zamider Pay website, payment gateway, dashboard, or any related services (collectively, the “Services”), you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name, email address, phone number, and business details provided during registration or account setup
  • Identification documents (e.g., NID, trade license) for KYC verification
  • Bank account details, payment method information (only tokenized, not stored directly)
  • Transaction-related information (amount, date, payment method – not full card details)

B. Automatically Collected Information

  • Device information (IP address, browser type, operating system, device ID)
  • Usage data (pages visited, time spent, clicks, referring URLs)
  • Cookies and similar technologies (see our Cookies Policy for details)

C. Information from Third Parties

  • Payment gateway partners (bKash, Nagad, Rocket, SSLCommerz, etc.) share limited transaction confirmation data
  • KYC verification partners provide identity verification results

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our payment gateway and related services
  • To process payments, verify identity, and prevent fraud
  • To communicate with you (account notifications, support, updates, marketing – with consent)
  • To comply with legal obligations, Bangladesh Bank regulations, and anti-money laundering requirements
  • To analyze usage trends and enhance user experience
  • To detect, prevent, and investigate fraud, security incidents, or illegal activities

3. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited cases:

  • With payment processors and banks to complete transactions (only necessary data)
  • With KYC and compliance partners for identity verification
  • With service providers (hosting, analytics, cloud services) who are bound by strict confidentiality
  • With law enforcement, regulatory authorities, or courts when required by law
  • In case of merger, acquisition, or sale of assets (your information may be transferred)

4. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit
  • Military-grade encryption for sensitive data at rest
  • Access controls, firewalls, and regular security audits
  • Fraud detection and monitoring systems
  • PCI DSS compliance for card-related processing

However, no system is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After termination of your account, we may retain certain data for legal, compliance, or audit purposes (typically 5–7 years as per Bangladesh Bank guidelines).

6. Your Rights & Choices

Depending on applicable laws, you may have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent for marketing communications
  • Opt-out of certain data processing
  • Lodge a complaint with relevant authorities

To exercise these rights, contact us at zamiderbd@gmail.com We will respond within the legally required timeframe.

7. International Transfers

Your information may be transferred to and processed in countries outside Bangladesh (e.g., cloud servers). We ensure adequate safeguards are in place for such transfers.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Services after such changes constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: Email: zamiderbd@gmail.com Website: payment.zamider.com

Thank you for trusting Zamider Pay with your payments. We are committed to keeping your information safe and secure. ????